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• Tact counts. If you are not sure a-mail is the right medium, for your message, use <br />another form of communication. <br />• Never gossip, provide personal information about yourself or someone else, and <br />refrain from emotional responses. <br />• Employees should not communicate with residents, consultants or others using <br />Internet e-mail without first obtaining their consent. Employees, at all times, must <br />use discretion in communicating sensitive information and should select <br />communications methods that will protect such information. <br />• Any messages or information sent by an employee by Internet e-mail or otherwise <br />posted in the World Wide Web are statements that may be identifiable and <br />attributable to the Utility, as if an employee was sending a letter on Utility letterhead. <br />• Internet e-mail may not be used to participate in Internet discussion groups, bulletin <br />boards or other public forums except for approved Utility business, professional <br />development, or business development purposes. <br />• Internet e-mail may not be used for transmitting, retrieving or storing any <br />communications of a discriminatory or harassing nature, or which are derogatory to <br />an individual or group, or which are obscene, or which are of a defamatory or <br />threatening nature, or for "chain letters" or for any other purpose which is illegal or is <br />against Utility policy or is contrary to the Utility's interests. <br />Acceptable uses of the World Wide Web access services from the Utility include <br />accessing information for Utility business-related purposes, professional education <br />and professional development. World Wide Web access is provided primarily for <br />you to retrieve information. Do not post information, comments or statements, <br />except for prior-approved Utility business, professional development or business <br />development purposes. <br />A World Wide Web site may request information about you in order to build a user <br />profile or mailing list. Refuse any such requests. Respond "no" to any suggested <br />download, upgrade, or enhancement of software. Do not make any purchases or <br />access a web site that charges a fee, except for approved Utility business purposes. <br />Employees may not send e-mail or voice-mail messages that attempt to hide the <br />identity of the sender or that represent the sender as someone else or someone from a <br />different Utility or a company. <br />Employees must respect all copyrights and intellectual property rights of others' <br />materials, and may not copy, retrieve, modify or forward copyrighted, patented or <br />trademarked materials except as permitted by the owner or as a single copy for <br />reference use only. <br />14 <br />