5.5. SR 03-05-2007 - Laserfiche WebLink

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3.6 Seller will provide to Customer Technical Support Services and Releases as follows: 3.6.1 Seller will provide unlimited Technical Support Services during the PPM. The level of Technical Support depends upon the Customer's selection as indicated in the Support Plan Op(~v,,~ dud Pliei"! '.'1,'5fk~h.e.e.t, Lxh.ibit C. t~R) Tedmieal Stlpport Serviees tha.t are perf-ermed by Seller outside the contracted PPM shaH be billed at the pre-agreed hourly rates set forth in this Agreement. Technical Support Services will be to investigate specifics about the functioning of covered Products to determine whether there is a defect in the Product and will not be used in lieu of training on the covered Products. 3.6.2. Unless the Support plan Options and Pricing Worksheet. Exhibit C, expressly provides to the contrary, Seller win provide to Customer without additional license fees an available Supplement or Standard Release after receipt of a request from Customer, but Customer must pay for any installation or other services and any necessary Equipment or third party software provided by Seller in connection with such Supplemental or Standard Release. Any services will be performed in accordance with a mutually agreed schedule. 3,6.3. Seller will provide to Customer an available Product Release after receiptof a request from Customer, but Customer must pay for all additional license fees. any installation or other services, and any necessary Equipment provided by Seller in connection with such Product Release. Any services will be performed in accordance with a mutually agreed schedule. 3.6.4. Seller does not warrant that a Release will meet Customer's particular requirement, operate in the combinations that Customer will select for use, be uninterrupted error-free, be backward compatible, or that all errors will be corrected_ Full compatibility of a Release with the capabilities and functions of earlier version of the Software may not be technically feasible. If it is technically feasible, services to integrate these capabilities and functions to the updated or upgraded version of the Software may be purchased at Customer's request on a time and materials basis at Seller's then current rates for professional services. 3.7 The maintenance and support Services described in this Agreement are the only covered services. Unless Optional Technical Support Services are purchased, these Services specificaJly exclude and Seller shall not be responsible for: 3_7_1. Any service work required due to incorrect or faulty operational conditions, including but not limited (0 Equipment not connected directly to an electric surge protector. or not properly maintained in accordance with the manufacturer's guidelines. 3.7.2. The repair or replacement of Products or parts resulting from failure of the Customer's facilities, Customer.s personal property and/or devices connected to the System (or interconnected to devices) whether or not installed by Seller's representatives. 3.7.3. The repair or replacement of Equipment that has become defective or damaged due to physical or chemical misuse or abuse, Customer's negligence, or from causes such as lightning, power surges, or liquids. 3,7.4. Any transmission medium, such as telephone lines, computer networks, or the worldwide web, or for Equipment malfunction cause by such transmission medium, Law Enforcement Technology Group, UC (LETG) ]95] Wood/ane Drive Woodbury, MN 55125 Phone 763.208.799]