5.5. SR 03-05-2007 - Laserfiche WebLink

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"Principal Period of Maintenance" or "PPM" means the specified days, and times during the days, that maimenance and support services will be provided under this agreement. The PPM selected by Customer is indicated in the Support Plan Options and Pricing Worksheet, Exhibit C. "Products" means the EQuipment (if applicable as indicated in Exhibit A) and Software provided by Seller. "Releases" means an Update or Upgrade to the LETG Software and are characterized as "Supplemental Releases," "Standard Releases," or "Product Releases," A "Supplemental Release" is defined as a minor release of LETG Software that contains primarily error corrections to an existing Standard Release and may contain limited improvements that do not affect the overall structure of the LETG Software. Depending on Customer's specific configuration, a Supplemental Release might not be applicable. Supplemental Releases are identified by the third digit of the three-digit release number, shown here as underlined: "1.2..2.", A "Standard Release may involve file and database conversions, system configuration changes, hardware changes, additional training, on-site installation, and System downtime. Standard Releases are identified by the second digit of the three-digit release number, shown here as underlined: "1.6..3". A "Product Release" is defined as a major release of LETG Software considered to be the next generation of an existing product or a new product offering. Product Releases are identified by the first digit of the three-digit release number, shown here as underlined: "1-2.3", If a question arises as to whether a Product offering is a Standard Release or a Product Release, LETG's opinion will prevail, provided that LETG treats the Product offering as a new Product or feature for its end user customers generally. "Residual Error" means a software malfunction or a programming, coding, or syntax error that causes the Software to fail to conform to the Specifications, "Services" means those maintenance and support services described in the Support Plan, Exhibit B, and provided under this agreement. "Software" means the LETG Software and Non~LETG Software that is furnished with the System or Equipment. ..Specifications" means the design, form, functionality, or performance requirements described in published descriptions of the Software, and if also applicable, in any modifications to the published specifications as expressly agreed to in writing by the parties. ..Standard Business Day" means Monday through Friday, 8:00 AM to 5:00 PM, local time, excluding established LETG holidays. .'Standard Business Hour" means a sixty (60) minute period of time within a Standard Business Day(s). "Start Date" means the date upon which this agreement begins. The Start Date is specified in the Support Plan Options and Pricing Worksheet, Exhibit C, "System" means the Products and services provided by Seller as a system as more fully described in the Technical and Implementation Documents attached as exhibits to a System Agreement between Customer and Seller (or LETG). "Technical Support Services" means the remote telephonic support provided by Seller on a standard and centralized basis concerning the Products, including diagnostic services and troubleshooting to assist Customer in ascertaining the nature of a problem being experienced by the Customer, minor assistance Law Enforcement Technology Group, LLC (LETG) 1951 Woodlane Drive Woodbury, MN 55125 Phone 763-208-799]