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______________________________________________________________________________ <br /> <br />Page 1 of 2 <br /> <br /> <br /> UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Sara Youngs – Administrations Director <br />MEETING DATE: <br />November 12, 2025 <br />AGENDA ITEM NUMBER: <br />6.01b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />• The Cold Weather Rule (CWR) is in effect from October 1, 2025, through April 30, 2026. <br />During this time, all electric service disconnections will follow state regulations. We <br />encourage customers experiencing financial hardship to explore energy assistance <br />programs or set up a payment plan to avoid service interruptions. Please note that <br />funding for the Federal Low-Income Home Energy Assistance Program (LIHEAP) has <br />been delayed due to the federal government shutdown. <br />• ERMU disconnections for October - <br />o Cycle 1 – 12 disconnections. <br />o Cycle 2 – 6 disconnections. <br />o Cycle 3 – 2 disconnections. <br />o Cycle 4 – no disconnections. <br />• Office walk-in traffic for October consisted of 112 customers, averaging 28 per week <br />over the four-week period. <br />• Currently there are ten active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br />• The Advanced Metering Infrastructure water meter replacement efforts focused heavily <br />on communication and coordination to schedule the remaining residential water meter <br />replacement appointments. With these efforts all residential water meters have been <br />replaced. Currently, we have seven commercial water meters to replace. <br />• Our credit & collections specialist ran the processes to separate the assessable amounts <br />from all applicable accounts. Our accounting department then prepared the final <br />spreadsheets with those amounts for presentation in the commission packet and to be <br />sent to the city. This process really is a collaborative effort every year. <br />• Our IT team continues to collaborate with Marco on the ACE365 project and has <br />recently updated our multi-factor authentication for enhanced security. They are also <br />continuing work on building out the electric and water OT networks. <br />119