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<br />______________________________________________________________________________ <br /> <br />Page 2 of 2 <br />• Following the National Information Solutions Cooperative’s (NISC) Member Information <br />Conference, staff have been actively reviewing our 2026 strategic initiatives to leverage <br />NISC SmartHub and Messenger features for enhanced customer engagement. <br />• The administrations director participated in the American Public Power Association’s <br />Customer Connection Conference in Salt Lake City from November 2-5, 2025. This event <br />offered valuable insights into ERMU's strengths and future opportunities. Key highlights <br />included: <br />o Customer engagement strategies <br />o Technology integration <br />o Regulatory updates <br /> <br />120