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Page 1 <br />City of Elk River <br />Customer Service Associate <br />Position Description <br />Department/Division: <br />Business Services/Multi-purpose Facility <br />Immediate Supervisor: <br />Assistant Manager <br />Last Updated: (date) <br />5/2024 <br />Pay Grade: <br />N/A <br />FLSA Status: <br />Non-Exempt <br />Employment Status: <br />Part-Time <br />Positions Supervised: <br />N/A <br />Position Summary <br />The Customer Service Associate performs a variety of duties including, but not limited to, <br />answering phones and welcoming visitors to the facility. Also performs registration, fee <br />collection, and clerical duties as assigned. <br />Essential Functions <br />1. Performs receptionist duties. <br />A. Receives incoming calls. <br />B. Answers routine questions. <br />C. Greets the public with a smile and positive, helpful attitude. <br />D. Explains services, programs, and procedures. <br />E. Opens, closes, and secures the building. <br />2. Performs clerical support duties. <br />A. Sorts and delivers mail. <br />B. Accepts registrations and facility use applications. <br />C. Performs general filing. <br />3. Performs registration duties. <br />A. Processes class and facility registration. <br />B. Processes cash and check deposits, credit card transactions, and refunds. <br />4. Performs other essential job duties. <br />A. Regular and timely work attendance. <br />B. Follows all safety procedures. <br />C. Participates in safety training. <br />Page 47 of 254