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Customer Service AssociatePage 2 <br />Required Knowledge, Skills, and Abilities <br />Skilled in interpersonal and public relation skills. <br />Skilled in paying attention to detail. <br />Ability to work as a team member. <br />Ability to adapt to and introduce change. <br />Ability to present a positive and professional image of the city to the public. <br />Ability to read, write, and comprehend basic instruction. <br />Ability to work independently. <br />Minimum Qualifications <br />High school diploma or equivalent. <br />One year of experience with Microsoft Office, specifically Excel, Outlook, Word, and <br />Publisher. <br />Valid driver’s license and good driving record. <br />Preferred Qualifications <br />Receptionist experience. <br />Experience working in a Community Center or similar facility. <br />This Position Description is not intended to be all-inclusive. It is within the City of Elk River’s discretion <br />to assign additional duties and responsibilities or remove duties and responsibilities at any time. <br />This Position Description does not constitute a Contract of Employment. <br />Page 48 of 254