Laserfiche WebLink
Level of Satisfaction with ERMU Staff slightly up, but stable overall <br />Customers were asked to rate their level of satisfaction with ERMU's staff, on a scale of 1 to 10, where <br />10 is high satisfaction and 1 is low satisfaction. Their responses are shown in the chart below, The <br />average staff satisfaction score in Q3 2024 is 8.6, up slightly compared to 8.3 in Q1 2024. <br />Rating of Satisfaction with ERMU's Staff <br />1 = low satisfaction and 10 = high satisfaction <br />Q1 2022, Q3 2022, Q1 2023, Q3 2023, Q1 2024, Q3 2024 <br />9 8.9 <br />8.9 8.8 <br />8.8 8.7 <br />8.7 8.6 8.6 <br />8.6 <br />8.5 <br />8.4 8.3 <br />8.3 <br />8.2 <br />8.1 <br />8 <br />Q1, 2022 Q3, 2022 Q1, 2023 Q2, 2023 Q1, 2024 Q3, 2024 <br />■ Average score <br />Verbatims on "Satisfaction with ERMU Staff" <br />Respondents were asked why they gave this staff satisfaction rating in Q3 2024. The vast majority of <br />comments about staff were positive! <br />12 <br />138 <br />