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ERMU customer newsletter is the most preferred method of communication <br />Respondents were asked: "How would you like ERMU to communicate with you? Check your top V, <br />Shown in the chart below, the customer newsletter is the most preferred way (with 63.6% of <br />respondents selecting this option), and the ERMU website comes in second (27.3%). "Local Newspaper" <br />and "Text" are nearly tied for the third preferred way. These preferences are mostly consistent across <br />five surveys. <br />Preferred Method of Communication from ERMU <br />Q1, 2022, Q3, 2022, Q1 2023, Q3 2023, Q1, 2024, Q3 2024 <br />% of total response <br />167%fi. % <br />Customer newsletter <br />&"8Y. <br />ERMU website jjjjjj <br />Local newspaper <br />Text (not currently available) <br />Live chat (not currently available) <br />Social media <br />Z3:5% <br />5% <br />■ Q3, 2024 ■ Q1, 2024 ■ Q3, 2023 ■ Q1, 2023 ■ Q3, 2022 ■ Q1, 2022 <br />Social media mentions Q3, 2024 <br />Facebook, 4 mentions <br />Instagram, 1 mention <br />Nextdoor, 1 mention <br />Other mentions Q3, 2024 <br />Email, 2 mentions <br />Phone call if needed, 3 mentions <br />Voicemail, 1 mention <br />In Person, 1 mention <br />Mail, 1 mention <br />Radio, TV, 1 mention <br />11 <br />137 <br />