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Rating of ERMU's Value for the Money improves to 2022 levels <br />Customers were asked to rate ERMU's value for the money on a scale of 1 to 10, where 10 is high value <br />and 1 is low value. Their responses are shown in the chart below. The average score for Q3 2024 was <br />7.6, up significantly from Q1 2024. This is a significant turnaround, with many residents mentioning that <br />the rates accurately reflect value. <br />7.7 <br />7.2 <br />Rating of ERMU's Value for the Money <br />1= low value and 10 = high value <br />Average score <br />7.4 7.4 <br />7.2 <br />7 6.9 <br />6.8 <br />6.6 <br />6.4 <br />Q1, 2022 Q3, 2022 Q1, 2023 Q3, 2023 Q1, 2024 Q3, 2024 <br />Verbatims on "Value for the Money" <br />Respondents were asked why they gave this rating around value for the money. Responses were mixed. <br />While many said rates were too high, a similar number of respondents said they thought rates were <br />reasonable and fair! <br />13 <br />139 <br />