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6 <br />1210 <br />500 <br />75 <br />7 <br />1210 <br />500 <br />75 <br />8 <br />1210 <br />500 <br />75 <br />9 <br />1210 <br />500 <br />75 <br />10 <br />1210 <br />500 <br />75 <br />11 <br />1210 <br />500 <br />51 <br />12 <br />1210 <br />500 <br />0 <br />13 <br />1140 <br />490 <br />0 <br />Total <br />12,270 <br />5,010 <br />581 <br />5.0 Customer Installation Appointment Scheduling <br />5.1 Electric Appointments: For locations behind gates without gate keys available from the <br />utility, obstructed electric meter locations and other "access " issues that an appointment <br />may be necessary to exchange the electric meter, Contractor shall notify the Utility for <br />mutual resolution. All electric meters are located on the outside of the premises. <br />5.2 Maximum of 3 Attempts: For those locations where the Contractor may be required to <br />contact the customer prior to performing the work, the Contractor should make a minimum <br />of three (3) attempts to contact the customer. If after three (3) attempts the Contractor is <br />unable to contact the customer for electric or for water the customer failed to keep a <br />committed appointment, the Contractor should then provide records showing the <br />attempted contacts and proceed to change the meter. Please state otherwise if (3) <br />attempts are not standard practice in Utility's preferred model and/or if it is not included in <br />the base bid. <br />5.3 Scheduling of Water Meter Appointment: Contractor should provide a toll -free number for <br />customer questions regarding installation scheduling. End -User Customers may use <br />Contractor's toll -free number for general AMI questions. Numbers to be listed on all <br />customer communications. Contractor must also provide a Web Based Water <br />Meter/Module as a means for customers to schedule installation appointments via web <br />site. The Contractor must also include a means for End -User Customers to change their <br />installation appointments via a web site. <br />224 <br />