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jointly define the detailed requirements and specifications for this project. <br />"Installers" shall mean the field technicians who install meters for this project. <br />"Life Support" shall designate locations where there is Life Support Equipment or other critical service <br />requiring an appointment to install meters for this project. <br />"Peak Workflow" (Contractor's Work Management software) shall mean the workforce management <br />software product used by Contractor for managing the performance of Services on this project. The utility <br />will be using Peak Workflow for dashboard and program analytics. <br />"Route" shall mean meter reading routes. <br />"RTUs — Return to Utility" shall mean those Contractor work orders that need to be returned to Utility for <br />further investigation or other action as defined in the Installation Workshops. RTUs are deemed complete as <br />it relates to billing and completed work orders. <br />"Services" shall mean labor, material, equipment, tools, vehicles, transportation, storage, and other things <br />and actions necessary to perform and to complete the scope set forth in this Statement of Work. <br />"UTC— Unable to Complete" shall mean those installations that Contractor is not currently able to complete <br />due to issues of access or other reasons to be identified during the Installation Workshops. For avoidance of <br />doubt, UTC items are still the responsibility of Contractor until they are either resolved or change to RTU <br />status. <br />"Utility " shall mean Elk River Municipal Utilities. <br />2.0 Contractor Services <br />2.1 Quantity of Endpoint Installation: Installation of meter and modules quantities and schedule listed below <br />in Section 3. <br />2.2 Customer Appointment Letters: Printing and Distribution of Pre -installation Customer Appointment <br />Letters to all accounts. <br />2.3 Door Hangers: Printing of post -deployment door hanger to be hung in the field by the installer during <br />deployment. The Utility will draft the verbiage and graphics for the post cards and door hangers and approve <br />the final draft prior to printing by Contractor. <br />2.4 Scheduling of Appointments: Contractor will use their software to schedule the EnclPoint installations. <br />2.5 Integration: of Contractors work management software with Utility's CIS. <br />2.6 Hiring of Installers: Onsite employee hiring and training of Contractor's staff. <br />2.7 Data security: Accountability to secure of Utility's data. <br />2.8 Hosting: Security store Contractor's software. <br />139 <br />