5.5a ERMUSR 02-13-2024 - Laserfiche WebLink

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Exhibit A: Statement of Work 1.0 Scope of Work Summary The Contractor shall make a significant attempt to install 100% of the active meter/modules, other than any pre -agreed upon excluded meters before proceeding to the next metered location installations. During the term of this SOW, Contractor shall be expected to perform Services and manage the deployment process according to the Deployment Schedule. Contractor responsibilities shall include, but not be limited to, scheduling meter replacements, removing meters, installing meters, retrofitting AMI modules with existing water meters, inventory management, operating cross -dock facilities, tracking and reporting on project metrics and field deployment completion data, interface development, data file exchanges, and Work Management. Contractor will work with the Utility to make 3 attempts to exchange a meter before turning it back to the Utility (all three attempts are included in the pricing set forth below). The Utility will provide all new meters, new meter storage, material logistic support and temporary space to house de -installed meters. All National Electric Safety Code, American National Standards Institute (ANSI), and OSHA guidelines will be observed and followed by the Contractor. Any problems found on site by the Contractor's employees will be reported immediately to the Utility. A review of services will be conducted at the end of Phase I installation activities. 2.0 Definitions "AMI" shall mean Advanced Metering Infrastructure. "Black -Out Window" the time defined by Utility when Contractor must not complete meter exchanges. "Certified Installed" shall mean those meters installed that have passed all QA processes with data being delivered to the Utility. "CIS Data" shall mean the data file of work orders provided by Utility to Contractor from its customer information system NISC. "Cycle" shall mean billing cycles that contain Routes. "Deployment Schedule" shall mean the mutually agreed upon schedule developed by Contractor and Utility to support the scope set forth in this Statement of Work. "Handheld" shall mean an electronic device (iPhone) or equivalent running Windows or Android on the latest version available from the manufacturer that is compatible with, and incorporated into, Contractor's software. "Installation Attempt" shall mean physical visits, phone calls, letters, and other means to contact the End - User Customer. "Endpoint" shall mean new AMI meter, new AMI meter and module or a new AMI module to be retrofitted with an existing water meter. "End -User Customers" shall mean utility customers of Elk River Municipal Utilities. "Installation Workshops" shall mean the structured startup Workshops led by Contractor for Utility staff to 138