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ERMU customer newsletter is the most preferred method of communication <br />Respondents were asked: "How would you like ERMU to communicate with you? Check your top I" <br />Shown in the chart below, the customer newsletter is the most preferred way, and the ERMU website <br />comes in second. "Text" is the third preferred way. These preferences are consistent across three <br />surveys (although "local newspaper" has fallen in ranking this quarter). <br />Preferred Method of Communication from ERMU <br />Q1, 2022, Q3, 2022, Q1 2023, Q3 2023 <br />% of total response <br />Customer newsletter <br />RA 0 <br />ERMU website <br />Text (not currently available) 27.0% <br />Local newspaper 20.3% <br />Social media 1 .9% <br />Live chat (not currently available) 7.4% <br />Q3, 2023 ■ Q1, 2023 ■ Q3, 2022 ■ Q1, 2022 <br />Social media mentions Q3, 2023 <br />Facebook, 22 mentions <br />Instagram, 2 mentions <br />Other mentions Q3, 2023: <br />Email, 30 mentions <br />Phone call if needed, 6 mentions <br />Mail, 2 mentions <br />Personal letter, 1 mention <br />WCCO TV or radio, 1 mention <br />Smart Hub, 1 mention <br />12 <br />60.5% <br />117 <br />