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Level of Satisfaction with ERMU Staff <br />Customers were asked to rate their level of satisfaction with ERMU's staff, on a scale of 1 to 10, where <br />10 is high satisfaction and 1 is low satisfaction. Their responses are shown in the chart below. The <br />average staff satisfaction score in Q3 2023 was 8.7, up slightly from 8.6 in Q1 2023. <br />Rating of Satisfaction with ERMU's Staff <br />1= low satisfaction and 10 = high satisfaction <br />Q1 2022, Q3 2022, Q1 2023, Q3 2023 <br />8.95 8.9 <br />8.9 <br />8.85 8.8 <br />8.8 <br />8.75 8.7 <br />8.7 <br />8.65 8.6 <br />8.6 <br />8.55 <br />8.5 <br />8.45 <br />Q1, 2022 Q3, 2022 Q1, 2023 Q2, 2023 <br />■ Average score <br />Verbatims on "Satisfaction with ERMU Staff" <br />Respondents were asked why they gave this staff satisfaction rating in Q3, 2023. The vast majority of <br />comments about staff were positive! <br />27 <br />Staff helpful <br />Positive <br />--Kind <br />--Non-judgmental <br />--Responsive <br />--Professional <br />--Nice <br />--Sincere <br />--Friendly <br />--Helpful <br />--Competent <br />13 <br />