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Level of Satisfaction with ERMU Staff <br />Customers were asked to rate their level of satisfaction with ERMU's staff, on a scale of 1 to 10, where <br />10 is high satisfaction and 1 is low satisfaction. Their responses are shown in the chart below. The <br />average staff satisfaction score in Q1 2023 was 8.6. This compares to an average staff satisfaction score <br />in Q3 2022 of 8.9. <br />Rating of Satisfaction with ERMU's Staff <br />1 = low satisfaction and 10 = high satisfaction <br />Q1, 2022, Q3, 2022, Q1 2023 (number giving each score) <br />140 <br />116 <br />120 <br />100 <br />80 <br />60 52 <br />40 <br />40 26 26 32 <br />20 101 121 002 001 77 128 3215 58 1114 <br />1 2 3 4 5 6 7 8 9 10 <br />■ Q1, 2022 ■ Q3, 2022 ■ Q1, 2023 <br />Verbatims on "Satisfaction with ERMU Staff" <br />Respondents were asked why they gave this staff satisfaction rating in Q1, 2023. The majority of <br />comments about staff (but not all) were positive! <br />W1--FCiendly <br />AOL <br />31 <br />Staff were helpful and <br />positive <br />--Helpful <br />--Polite <br />10 <br />1 have had minimal <br />Neutral <br />--Little contact recently <br />contact with staff <br />--No recent contact <br />5 <br />Poor service <br />Negative <br />--Can't get answers <br />--Some are rude, some are nice <br />--Short, unfriendly <br />Other comments: <br />--"I have received great service when I call. Not great advice when they've been to my home." <br />13 <br />103 <br />