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Rating of ERMU's Value for the Money <br />Customers were asked to rate ERMU's value for the money on a scale of 1 to 10, where 10 is high value <br />and 1 is low value. Their responses are shown in the chart below. The average value score in Q1 2022 <br />was 7.7. The average score for Q3 2022 was 7.4. The average score for Q1 2023 was 7.4. <br />Rating of ERMU's Value for the Money <br />1 = low value and 10 = high value <br />30.0% <br />24.2°% <br />25.0% <br />20.0% <br />18.8% <br />15.0% <br />12.5% 11.7/ ° 13.8% <br />10.0% <br />7.5% <br />4.2% <br />5.0% 2.1% <br />2.9% <br />2.5% <br />M <br />■ <br />, <br />0.0% <br />1 <br />2 <br />3 <br />4 <br />5 6 7 9 10 <br />■ Q1, 2023 <br />Verbatims on "Value for the Money" <br />Respondents were asked why they gave this rating for value for the money. A majority of written <br />responses for Q1 2023 were customers complaining about high costs, but many other respondents said <br />they thought the rates were fair. <br />®Ratesigh <br />23 <br />Negative <br />--Rates expensive <br />--Energy bills steadily increasing <br />--Very high electrical bills <br />11 <br />Rates are reasonable <br />Positive <br />--Seems competitive <br />--Reasonable <br />--Not the cheapest, but OK <br />7 <br />Not sure how to assess <br />Neutal <br />--Not sure what constitutes good value <br />value <br />--Can't compare <br />--It's not a competitive service <br />Other responses: <br />--Poor water quality <br />--Want a monthly budget program <br />14 <br />104 <br />