Laserfiche WebLink
ERMU customer newsletter is the most preferred method of communication <br />Respondents were asked: "How would you like ERMU to communicate with you? Check your top I" <br />Shown in the chart below, the customer newsletter is the most preferred way, and the ERMU website <br />comes in second. 'Text" and "Local newspaper" are tied as the third preferred way. These preferences <br />are consistent across three surveys. <br />Preferred Method of Communication from ERMU <br />Q1, 2022, Q3, 2022, Q1 2023 <br />% of total response <br />Customer newsletter % <br />62.0% <br />ERMU website <br />Local newspaper a .5% ° <br />25.0/ <br />° <br />Text (not currently available) 2 X0 % <br />Social media � T44&/00 <br />Live chat (not currently available) NKMU�-11.0% <br />■ Q1, 2023 ■ Q3, 2022 ■ Q1, 2022 <br />Social media mentions Q1, 2023 <br />Facebook, 16 mentions <br />Instagram, 2 mentions <br />Other mentions Q1, 2023: <br />Email, 29 mentions <br />Phone call if needed, 13 mentions <br />Mail, 2 mentions <br />Texting, 1 mention <br />Mailings, 1 mention <br />12 <br />102 <br />