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Net [:InOOOOterSCOPe: ExCeHent| <br />Respondents were asked: 'How likely is it that you would recommend £RMVosoutility provider, even <br />though we are the only local electric and water utility?' Using the results from the question, the Net <br />Promoter Score was calculated. Scores can range from -100 to +100. Ascore of to 49.9 is considered <br />good and oscore of5Oorabove isconsidered excellent. <br />The NPS for ERMU for Quarter 3, 2022 is 52.0. This compares to a score of 42.5 in Q1, 2D22.The Q3 <br />score isinthe "excellent" range. <br />60 <br />50 <br />40 <br />30 <br />20 <br />10 <br />0 <br />momofiulow <br />�����NN ����� ��=������ <br />m~mmn�n�� NIPS ~m����mmm~~m <br />Q1 2022 VS, Q3 2022 <br />RE <br />The Net Promoter Score (NPS) is calculated by taking the percent of those who respond that are the <br />most satisfied (rated a 9 or 10, or promoters) and subtracting the percent of those who are the least <br />satisfied (rated o O to G, or detractors). Those scoring 7 or are considered "neutral." The WP6 is o <br />widely used benchmork. <br />7 <br />