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"fie'rbc:utIIrn': or) Ove'raIIII `za- Isl' ac��-tIIor'71 DIIs a- Isl' ac'tIIor'71 <br />Respondents were then asked, "Why did you give us these satisfaction ratings." Respondents answered <br />with both positive and negative comments but note that a large number of responses were about being <br />satisfied (43). Some Q3 2022 common responses include: <br />II <br />I <br />IIII <br />43 <br />Satisfied with <br />Positive <br />"We are thankful for the resources that ERMU <br />customer service, <br />provides and always appreciate anything you can <br />utility services <br />do to help save on our budget." <br />"Fairly new customers, great service so far. Love <br />the fact that three separate bills are put into one." <br />13 <br />Expensive, fees too <br />Negative <br />"I truly believe you should have an off-peak <br />high <br />system available." <br />"Everyone is friendly and helpful with questions. <br />However, the extra $50 a month in fees seems <br />crazy high." <br />6 <br />Not aware of rebates <br />Neutral <br />"I have no complaints or concerns regarding our <br />or environmental <br />utility services. As for ERMU's environmental <br />efforts <br />initiatives and efficiency rebate programs, I am not <br />informed enough to state an opinion." <br />"I'd like to know more about a rebate program, as <br />I've never heard of this." <br />4 <br />Like online billing <br />Positive <br />"I am thankful for the easy recurring payments <br />and easy website." <br />"Love the effortless online billing. Good job <br />ERMU." <br />Other: <br />--Particular service issue <br />--Power disruption <br />--Particular billing issue that led to power interruption <br />All responses are recorded at the end of the report. <br />0 <br />