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\/erbatiOOGOr) WhVN[:IS Score iG&ven <br />Respondents were asked why they gave ERMU a particular NPSscnre (promoter or detractor). More <br />than half (26) of those responding gave positive comments. Their full responses for Q3 2022 are at the <br />end nfthe report, but common responses were: <br />W. <br />& . . <br />. .. . . . . . ; -, , , " <br />A <br />26 <br />No problems, <br />Positive <br />"They actually pick up the phone." <br />satisfied <br />"Service has been reliable & rates seem <br />"Reliable power, water and other services. Easy <br />bill payment online." <br />10 <br />Expensive <br />Negative <br />"Costs are getting way too high. Don't keep <br />spending like your budget is meaningless." <br />"You are wasteful. No incentives for seniors. <br />Charge way too much." <br />9 <br />Only choice, <br />Negative or <br />"is the only provider in the area. Not like I can <br />monopoly <br />Neutral <br />refer anything else." <br />"We will recommend for sure, but also truthfully <br />don't know how we couldn't recommend it <br />because I believe it's the only choice for Elk River, <br />correct? Thanks!" <br />All verbatims for this question are at the end of the report. <br />100 <br />