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ERMU custorner newsetter is the rinost preferred rine-thod of cornrnurflcatbn <br />Respondents were asked: "How would you like ERMU to communicate with you? Check your top 3." <br />Shown in the chart below, the customer newsletter is the most preferred way, and the ERMU website is <br />a close second. This is consistent with Q2. In the 3 rd quarter, "Text" became the third preferred way. <br />Pirefenred Method of Communication firoirn ERMU <br />Q1, 2022 vs. Q3, 2022 <br />Custorner newsletter <br />ERMU website i�l+IIIIIIIIIIIIIIIIIIIIIIIIIIIIAIMIII 45.6% <br />33.0% <br />Locall newspaper IIIIIIIIIIIIIIIIIIIIIII25.0% <br />fext(notcurrentlyavaflable) <br />INNOWNIM01W23.04% <br />Sociall rne6a 14.4% <br />INNOWNIN 14. 0% <br />Uve chat (not currently avaflable) <br />Social media mentions Q3, 2022 <br />Facebook, 8 mentions <br />Nextdoor, I mention <br />Twitter, I mention <br />Other mentions Q3, 2022: <br />Email, 15 mentions <br />Mail, I mention <br />Phone call if needed, I mention <br />Live chat, I mention <br />ij�Q3,2022 iiiiQ1,2022 <br />11 <br />62.0% <br />103 <br />