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arnrn u it i ii c t ii o it i I xIpenerice w i t Ih ERMU U Fl s t 12 M o it i t Ih <br />r.h e cornrinu.airflcatbns experience is rated very Ngh <br />51% of respondents (52) say they have communicated with ERMU in the past 12 months. <br />If customers had interacted, they were asked to rate their satisfaction with the interaction on a scale of <br />1 to 10, where 10 is satisfied and 1 is dissatisfied. Their responses are shown in the chart below. The <br />average interaction score in Q1 2022 was 8.2 and in Q3 2022 in increased to 8.5. <br />Rating of Satisfaction with ERMU Communications <br />1 = Dissatisfied and 10 = Satisfied <br />yJ'�/}y <br />Q1, 2022 vs. Q3 2022 ryp <br />30 28 <br />2.5 <br />2.0 <br />15 <br />15 <br />9 <br />10 III <br />5 0 321 0 0 1 1 2 y1 2 p2 1 1 2 3 3 0 IIIlll ��uuuuuuu� II�iVNk�Mnf II�i�i10lililil II�iVNRE uuuuuuuu�N iOII�iMM ��uuuuuuu� Ilu������� ililililililililiR iOII�iRM ��uuuuuuu� III I III <br />V b. 2. 3 4 5 0 i 3 9 10 <br />iiiiiii Q1, 2.02.2. lun Q3, 2.02.2. <br />Verbatiirns or) �nteractbn wv-th ERMU <br />Respondents were asked to describe their interaction with ERMU. Comments were considerably more <br />positive than Q1 2022. In Q3 2022, 21 of 24 responses were positive! <br />10 <br />102 <br />