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I..ev6I of `zatisfactbn vvirkh ERMU Staff <br />Customers were asked to rate their level of satisfaction with ERMU's staff, on a scale of 1 to 10, where <br />10 is high satisfaction and 1 is low satisfaction. Their responses are shown in the chart below. The <br />average staff satisfaction score in Q1 2022 was 8.8. This compares to an average staff satisfaction score <br />in Q3 2022 of 8.9. <br />00 <br />0 <br />40 <br />30 <br />2.0 <br />10 <br />1 <br />0 1 <br />aou fif <br />0 <br />1 <br />2. <br />Rating of Satisfaction with ERMU's Staff <br />1 = low satisfaction and 10 = high satisfaction <br />Q,i., 2022 vs. Q,3, 2022 (nuarc ber giving each score) <br />0 0 0 0 <br />3 4 <br />M <br />40 <br />11 14 <br />II111 1 auu. 11111113111111 muimii it III <br />0 i 8 0 1C <br />111111111 Q1, 2022 IM Q3, 2022 <br />Verb uti1rns or) "`zati1sfactbn vvi-th On::RO IU Staff" <br />Respondents were asked why they gave this staff satisfaction rating in Q3, 2022. This quarter was even <br />more positive than Q1 2022 (which was positive). 21 out of 22 who commented on ERMU staff were <br />positive! <br />12 <br />104 <br />