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Net Promoter Score <br />Respondents were asked: IƚǞ ƌźƉĻƌǤ źƭ źƷ ƷŷğƷ Ǥƚǒ Ǟƚǒƌķ ƩĻĭƚƒƒĻƓķ 9wa <br /> ğƭ ğ ǒƷźƌźƷǤ ƦƩƚǝźķĻƩͲ ĻǝĻƓ <br />Ʒŷƚǒŭŷ ǞĻ ğƩĻ ƷŷĻ ƚƓƌǤ ƌƚĭğƌ ĻƌĻĭƷƩźĭ ğƓķ ǞğƷĻƩ ǒƷźƌźƷǤͪUsing the results from the question,the Net <br />Promoter Score was calculated. Scores can range from -100 to +100. A score of 0 to 49.9 is considered <br />good and a score of 50 or above is considered excellent. <br />The NPS for ERMUfor Quarter1, 2022 is 42.5, in the range. <br />ERMU NPS SCORES <br />Q1 2022 <br />42.5 <br />45 <br />40 <br />35 <br />30 <br />25 <br />20 <br />15 <br />10 <br />5 <br />0 <br />Q1, 2022 <br />ERM U <br />The Net Promoter Score (NPS) is calculated by taking the percent of those who respond that are the <br />most satisfied (rated a 9 or 10, or promoters) and subtracting the percent of those whoare the least <br />satisfied (rated a 0 to 6, or detractors). TThe NPS is a <br />widely used benchmark. <br />7 <br />100 <br />