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Verbatims on Why NPS Score is Given <br />Respondents were asked why they gave ERMU a particular NPS score (promoter or detractor). A <br />significant majority of the responses (21 of 30) were positive about staff and service. Their full responses <br />for Q1 2022 are at the end of the report, but common responses were: <br /> Number Issue Positive or Typical Response <br />of Negative <br />Responses <br />21 No problems, Positive <br />satisfied <br /> <br />5 Only choice, Negative or <br />monopoly Neutral <br />other <br /> <br />4 Expensive, could Negative <br />treat customers cheaper power regardless of if it is "green" <br />better power. Buy power from Coal fired power plants <br />and keep our costs down. everything else costs <br />enough. electricity shouldn't be so damn <br /> <br /> <br />All verbatims for this question are at the end of the report. <br />8 <br /> <br />101 <br />