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Verbatims on Overall Satisfaction/Dissatisfaction <br />Respondents were then asked, ‘ŷǤ ķźķ Ǥƚǒ ŭźǝĻ ǒƭ ƷŷĻƭĻ ƭğƷźƭŅğĭƷźƚƓ ƩğƷźƓŭƭ Respondents answered <br />with both positive and negative comments. Some Q1 2022 common responses include: <br /> <br /> <br />Number Issue Positive or Typical Response <br />of Negative <br />Responses <br />32 No problems, issues Positive We've had no problems. Always get power on <br />taken care of quickly, right away if there's an outage Communication is <br />excellent service good <br /> <br />Outages are quickly resolved, and info is clearly <br />communicated to users. <br /> <br />Haven't had any issues. The bill has lots of info <br />and the newsletter is helpful. <br />14 Expensive, fees, Negative Have not been with company very long. One <br />rebates should be major complaint I have it the extra fee they charge <br />higher for people with lower credit score. Doesn't seem <br />fair when the customer has no other alternatives <br />for service providers. This forces customers to pay <br />a ridiculous fee that they can't control. If I had a <br />choice, I would have gone with someone else just <br />on this fee. <br /> <br />I have been with this utility company since I <br />moved here some 40 years ago. I've always found <br />them easy to work with. At this point in time my <br />only complaint would be in the area solar energy <br />and any real good discounts. I think this would <br />definitely be the way to move in the future. <br /> <br />I've been a customer for many years. Please keep <br />the price as low as possible. You could start giving <br />seniors a discount based on income. <br /> <br /> <br />All responses are recorded at the end of the report. <br />6 <br /> <br />99 <br />