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WORKING TOGETHER <br />ELECTRICWATER <br />ERMU’s electric department worked hard to deliver Practicing good hygiene has always been important, <br />reliable service to medical facilities, emergency response and with the pandemic, the need for clean running <br />organizations, and other frontline services. In addition, we <br />made sure to meet customers’ essential needs, such as of clean water and thorough handwashing is a critical <br />access to developing information, safe food storage and tool for reducing the spread of COVID-19. In addition, <br />preparation, and connection to resources for distance clean drinking water is crucial for safe food preparation <br />learners and customers working remotely. In March, and staying healthy. During a year of change and <br />small crews that did not rotate as they typically do began challenge, ERMU’s water department continued to <br />to stagger shifts and lunches to reduce contact, and maintain our community’s water system so that we <br />facilities were cleaned more regularly. could work together to protect ourselves and others. <br />TECH SERVICESCUSTOMER SERVICE <br />marking underground electric and water utilities so remained available with a scheduling rotation of <br />customers can dig safely, without damaging equipment, <br />for projects ranging from residential landscaping to remote equipment, provided additional support <br />major construction. When the pandemic and governor’s with our after-hours call center, and encouraged <br />contactless payments. Ongoing innovations allow <br />homeowners worked on more yard projects, such as tree <br />planting, fencing, and landscaping. The tech services In October, we found safe, creative ways to deliver <br />2,248 free LED light bulbs to customers who receive <br />for high-speed internet access to accommodate distance The Connector newsletter, which helps readers <br />learning and working from home. <br />326 <br />