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FACING CHALLENGES, <br />FINDING SOLUTIONS <br />A LETTER FROM THE GENERAL MANAGER <br />2020 was quite a year. As COVID-19 pandemic realities unfolded, <br />and life as we knew it changed multiple times, the mission of <br />ERMU never wavered: To provide our customers with safe, reliable, <br />services. During these unusual pandemic times, to have the lights <br />stepped up to do the job. <br />customers resources such as online services for viewing bills and <br />making payments. Field crews staggered shifts so they could still <br />do the necessary work and keep themselves and their coworkers <br />staggering shifts so they could still provide customer service while <br />children at home, caring for family members, and supporting their work team members, all the while working to <br />make sure the services of electricity and water were available to all our customers. Looking ahead, we worked hard <br />2021 <br />those hardest hit by the pandemic. <br />- Theresa Slominksi, <br /> General Manager <br />KEEPING YOU SAFE, HEALTHY, <br />AND CONNECTED <br />The COVID-19 <br />stay home and mitigate the spread of the virus, ERMU played <br />connected. The reliability and quality of electric service became <br />even more important when schools transitioned to distance <br />learning and many employees shifted to working remotely. <br />Emphasis was placed on good hygiene and handwashing, which <br />highlighted the need for clean, safe water. In 2020, ERMU found <br />ways to continue to bring you the high level of consistent service <br />325 <br />