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KEEPING YOU INFORMED <br />Throughout the initial days of the pandemic’s uncertainty <br />and beyond, clear – and frequent – communication was <br />more important to our customers than ever before. As <br />situations changed, we were quickly able to post updates <br />on our website and social media platforms. We continued <br />to distribute important information through newsletters <br />and billing inserts. <br />In addition, in fall of 2020, we introduced a brand-new, <br />fully responsive website, combining a fresh, modern <br />where we frequently post updates and alerts as well <br />as other useful information regarding rebates, billing, <br />services, and much more. <br />KEEPING YOU OUR TOP PRIORITY <br />As we established procedures in accordance with our <br />COVID-19 Response Plan, we never lost sight of our <br />mission: To provide our customers with safe, reliable, <br />utility services. ERMU employees made a commitment <br />to the safety and well-being of our customers and their <br />coworkers, worked to minimize risk, and persevered <br />through a challenging time. Many things changed <br />at ERMU in 2020, but new practices and adapted <br />processes helped ensure that the most important <br />things did not change. <br />ERMU’s Customer Service Department <br />13069 Orono Parkway, PO Box 430 | Elk River, MN 55330 | 763.441.2020 | www.ERMUMN.com | Connect with Us: <br />327 <br />