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ERMU CommissionPolicyG.4e1Customer Accounts <br />______________________________________________________________________________ <br />unauthorized user of ERMU service and be subjectto penalty andimmediate <br />disconnection without notice. <br />f.Establish that those applying forservicefrom ERMU consent to reasonableaccess to all <br />ERMU equipmentand metering located on customersproperty,and that failure to doso <br />may result in disconnection of service. <br />2.Establish policy and proceduresfor billing due dates, payments, penalties,and delinquent <br />noticeswhich specify the followingrequirements: <br />a.With consideration for the ERMUbilling software abilities,andoperationallyconsistent <br />forthe multi-cycle billing process withfour billing cycles,customers shall be billed one <br />timeper month. Thedue date shall be clearly specified on the billsent to customers <br />which shall be approximately 20 days after the billis generated. <br />b.Provide and communicate the availabilityof multiple payment options, both physicaland <br />electronic, for customers tosubmit payment. <br />c.Bills are consideredlate the next business day following the due date.Reminder notices <br />and notices of delinquency must be provided consistentwithapplicable law.A grace <br />period of up to 6 days may apply. <br />d.For accounts thatbecome delinquent, apenalty shall be appliedat the percentage <br />identifiedin the Commission adopted Fee Schedule. <br />e.Any check given in payment for services that is returnedby the bank marked Non- <br />Sufficient Funds(NSF),will be subjecttoanNSF fee as identifiedin the Commission <br />adopted Fee Schedule. <br />f.Aftercontinued returnedpayments, ERMU reserves the right toprovide notificationto <br />thecustomer that checks will no longer be accepted for payment on theiraccount.Ifa <br />customercontinues tosubmit checks for paymentafternotification, they will be subject <br />to an administrative fee as identifiedin the Commission adopted FeeSchedule. <br />g.Consistent with the Customer Deposits Policy,customers shall be subject to additional <br />deposit requirements after having late payments. <br />h.Providetheoption for customers to opt out of automaticmeter reading, providedthe <br />requesting customer would be responsible for 100% of the equipment costs and subject to <br />amanual meter readingfee as identified in the Commission adopted FeeSchedule. <br />i.Provide the optionfor budget payment plansallowing customers the convenienceof <br />predicable monthly paymentswhile maintaining ERMUsabilityto minimize risk and <br />recover costs andcustomer obligations. <br />j.Provide reasonable and feasible deferredpayment programs forcustomers with legitimate <br />financialdifficulty. <br />k.Employ any and all reasonable methods for collecting unpaid accounts. <br />3.Establish policy and procedures for disconnection and reconnection of service: <br />a.Establishapolicyfor authorized customers,whoare designated asaresponsible party for <br />the account,to request disconnection. <br />b.Establishapolicy for the disconnection of service with notice ofbut not limited to,the <br />following:payment or obligationdelinquency,failureto applyfor service, violation of <br />termsofservice agreement, violation of policy or rules, or failureto providereasonable <br />access to equipment or metering. <br />c.Establishapolicyfor communicating notice of disconnection of service. <br />______________________________________________________________________________ <br />Page 2of3 <br />109 <br />