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Elk River <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Theresa Slominski—Finance & Office Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> May 14, 2019 6.1b <br /> SUBJECT: <br /> Staff Update <br /> ACTION REQUESTED: <br /> None <br /> DISCUSSION: <br /> • As a follow-up from last month, we are still testing a revision to the presentation of the monthly <br /> bills to better segregate City versus ERMU services.This change also allows for a slight change to <br /> the color scheme and the pictorials (moving from graphs to snapshot information.)The changes <br /> hopefully will be able to be in place with the bills customers will receive in June. <br /> • Shut-Offs have been very smooth so far this year, and we have had slightly less than the prior <br /> year. One advantage of moving to cycled billing is that it gives customers a little additional time <br /> to pay their bills once the April 15 date passes since we are not doing a massive shut-off on April <br /> 16, but rather shut-offs occur over the subsequent 4 weeks. <br /> • We started accepting American Express credit cards this month due to a reasonable utility rate <br /> negotiated by NISC, and it has been met with much appreciation by the customers. <br /> • We had two CSRs and the Customer Service Manager, along with the Water Superintendent, <br /> attend a state-offered program on Reduced Pressure Zone devices (RPZs) compliance on <br /> Tuesday, May 7.This was an opportunity for staff to learn more about the Department of Health <br /> concerns related to this. <br /> • Last year at this time,we were getting ready for our first look at Enhanced Divisionalized <br /> Accounting (EDA)through our software provider. Now with EDA almost in full swing, I will be <br /> helping present at the Member Information Conference this September on how it is being <br /> utilized. I will be co-presenting with Lisa Terry from Decatur Utilities in Alabama, a strong <br /> influencer in helping EDA become a reality for municipal utilities. <br /> • Next month I will not be at the commission meeting(I'll be at the University of Wisconsin-Eau <br /> Claire for my daughter's college orientation). Please send any questions on the financials by <br /> Monday 2:00 P.M. so I can have responses ready for everyone at the meeting. <br /> Page 1 of 1 <br /> 394 <br />