Laserfiche WebLink
4.0 Budget Plan <br /> A) Customers that have one year's worth of timely payment history at their current <br /> location can request to be put on a budget payment plan. <br /> B) Budget payments are due on the due date specified in the bill. <br /> C) Budget payments will be equal to 1/12 of the customer's prior years' average utility <br /> bill plus five percent. <br /> D) ERMU will review all accounts on an annual basis to ascertain the reasonableness of <br /> the budget under current rates or conditions of use of service,and the monthly <br /> payment will be adjusted accordingly. <br /> E) The following criteria must be met in order to qualify for and remain in the budget <br /> program: <br /> 1) Customer must submit a signed and dated application form for approval by <br /> ERMU. <br /> 2) Customer must have a payment history with ERMU of at least 12 consecutive <br /> timely payments. <br /> 3) Customer account status must be at a zero balance prior to starting a budget <br /> payment plan. <br /> 4) Budget payment plans will be cancelled,effective immediately,if any payment <br /> made is unable to clear the bank for NSF or any other reason. <br /> 5.0 Disputed Bills <br /> A)A customer who disputes the amount of their bill or is unable to pay the full amount of <br /> the bill due to temporary financial difficulties shall have the right to an informal <br /> conference with a Customer Service Representative in the ERMU office on business <br /> days,during normal working hours. Said employee shall have the authority to make <br /> arrangements with the customer on a deferred payment schedule of that bill,and <br /> shall also have the authority to review and recommend adjustments concerning the <br /> amount of their bill. <br /> 6.0 Customer Request for Manual Meter Reading' (Formatted:Line spacing: 1.5 lines <br /> A) A customer that receives electric and/or water service may request to have <br /> automated meter reading communication equipment on electric and/or water meter(s)disabled. <br /> B) The customer will be required to pay 100%of the cost,to disable and/or replace <br /> automated meter reading equipment,including but not limited to:time and materials;electrical <br /> and plumbing contractors;landscapers;carpenters;and irrigation installers.Customer will <br /> receive a credit for the cost of the standard meter.The customer and contracted professionals will <br /> be required to meet all applicable building and electric codes. <br /> C) The customer will be required to pay the Manual Meter Reading Fee per the ERMU <br /> fee schedule for both electric service and water service,if applicable.The Manual Meter Reading <br /> Fee will be applied monthly while enrolled for manual meter readings. <br /> D) The customer will not be eligible to participate in load management or efficiency <br /> programs that require radio or wireless communication from ERMU. <br /> 37 <br />