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2) All applications for utility service made after the approved date of this policy, <br /> must be made by telephone,in writing,electronically,or in person and the <br /> following information is required: <br /> a)Date service is required. <br /> b)Name of person(s)responsible for service. <br /> c)Social Security numbers and Date of Birth for all persons responsible for <br /> service,or guarantor form signed. <br /> d)Telephone numbers(s). <br /> e)Mailing address,if different than service address. <br /> f)Deposit,if necessary per Deposit Policy. <br /> g)Service Agreement. <br /> 3) All of the customer's previously incurred obligations or delinquent bills to ERMU <br /> must be paid in full before new service will be provided. <br /> 4) Any business serviced by ERMU that has not applied for service as required by <br /> this policy,and complied with the requirements contained herein,shall be <br /> considered an unauthorized user of ERMU services and subject to immediate <br /> disconnect without notice. <br /> 5) A new application for service and service agreement will be required any time a <br /> commercial property changes ownership,changes tenants,or a new or different <br /> person or business entity is requesting service to the property. <br /> 6) Identification suitable to ERMU may be required for any application for service. <br /> 7) Unoccupied commercial rental properties and commercial properties without a <br /> current ERMU account shall be billed in the name of the owner and the owner <br /> shall be liable for payment of charges. <br /> 2.0 Billing Due Dates <br /> A) ERMU has four billing cycles.Each cycle is billed one time per month.Bills are due <br /> on the due date specified on the bill,which will be approximately 20 days after the <br /> bill is generated. <br /> B) Bills are payable at the offices of ERMU located at 13069 Orono Parkway in Elk <br /> River during regular business hours,by mail,online,or in provided drop boxes 24 <br /> hours per day. Drop boxes are provided outside the ERMU office and beside the post <br /> office boxes located off Freeport Street,north of the post office. Drop box locations <br /> may be changed from time to time. Automatic payment plans are available with <br /> Bank Pay. <br /> 3.0 Penalties and Delinquent Notices <br /> A) Bills are considered late the next business day following the due date.A penalty of <br /> 10%of the original bill amount is added to the account.A Reminder Notice/Notice of <br /> Delinquency is generated the same day penalties are assessed.A grace period of up to <br /> 6 days may apply. <br /> B) Any check given in payment for services that is returned by the bank marked NSF <br /> (Non-Sufficient Funds),will be subject to a NSF fee per the ERMU fee schedule. <br /> The NSF fee will be added to the account. <br /> C) Customers will be subject to additional deposit requirements after having late <br /> payments. <br /> 36 <br />