Laserfiche WebLink
' Please Circle One <br /> COMMITMENT TO CUSTOMER SERVICE high low <br /> (INTERNAL AND EXTERNAL) <br /> 1. Shows diplomacy, respect and sensitivity in 5 4 3 2 1 U/A <br /> ' dealing with citizens and customers. <br /> 2. Demonstrates care and concern about 5 4 3 2 1 U/A <br /> ' the quality of service to citizens and customers. <br /> 3. Responds to citizens and customers 5 4 3 2 1 U/A <br /> ' in a timely and appropriate manner. <br /> 4. Maintains good working relationship with 5 4 3 2 1 U/A <br /> ' citizens and customers. <br /> 5. Views complaints as an opportunity to 5 4 3 2 1 U/A <br /> creatively solve issues and responds with <br /> composure to criticism and/or complaints. <br /> Comments: <br /> COMMUNICATION <br /> 110 1. Communicates appropriately in spoken 5 4 3 2 1 U/A <br /> and written form. <br /> ' 2. Demonstrates good listening skills. 5 4 3 2 1 U/A <br /> 3. Shares information accurately and in a timely 5 4 3 2 1 U/A <br /> manner. <br /> 4. Respects confidentiality and privacy of others. 5 4 3 2 1 U/A <br /> 5. Is receptive to feedback and other opinions. 5 4 3 2 1 U/A <br /> ' 6. Communicates expectations to others 5 4 3 2 1 U/A <br /> effectively. <br /> Comments: <br />