4.1 ERMUSR 11-14-2017 - Laserfiche WebLink

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River during regular business hours, by mail, online, or in provided drop boxes 24 hours per day. Drop boxes are provided outside the ERMU office and beside the post office boxes located off Freeport Street, north of the post office. Drop box locations may be changed from time to time. Automatic payment plans are available with Bank Pay. 9.0 Budget Plan A) Customers that have a year's worth of history at their current location can request to be put on the budget payment plan. Budget payments will be due on the 15th of each month and will be 12 equal monthly payments based on the customers' previous utility history. ERMU will review all accounts on an annual basis to ascertain the reasonableness of the budget under current rates or conditions of use of service, and the monthly payment will be adjusted accordingly. The following criteria must be met in order to qualify for the budget program: 1) The budget payment plan is available upon request, along with a signed and dated application form and approval by ERMU. 2)Budget customers are required to be enrolled in the "automatic bill payment" program. 3)Account status must be at a zero balance prior to starting the budget payment plan. 4) The budget payment plan and automatic bill payment will be cancelled, effective immediately, if any payment made is unable to clear the bank for NSF or any other reason. 10.0 Credit and Collection Policies A)Bills paid after the 15th of the month are considered late and may subject customers to additional deposit requirements. B)Any check given in payment for services that is returned by the bank marked NSF, will be subject to a NSF fee per the ERMU fee schedule. The NSF fee will be added to the account. 11.0 Delinquency Notice A)Bills are mailed on approximately the 25th of the month, and are due on the 15th of the next month. On the 16th the bills become past due and a penalty of 10% is added to the bill. On the 17th day(or next business day) a Reminder Notice/Notice of Delinquency is mailed to customers who are past due. 12.0 Disputed Bills A)A customer who disputes the amount of their bill or is unable to pay the full amount of the bill due to temporary financial difficulties shall have the right to an informal conference with a Customer Service Representative in the ERMU office on business days, during normal working hours. Said employee shall have the authority to make arrangements with the customer on the deferred payment schedule of that bill, and shall also have the authority to review and recommend adjustments concerning the amount of their bill. 39