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13.0 Hardship Case and Temporary Financial Difficulties <br /> A) The ERMU Customer Service Representatives will make every effort to arrange <br /> reasonable and feasible deferred payment programs for customers with a legitimate <br /> financial difficulty. Size of the delinquent account,the time the bill has been overdue <br /> and other relevant credit factors presented by the customer will be considered. <br /> 14.0 Collection of Unpaid Accounts <br /> A)ERMU may employ any and all reasonable methods for collecting unpaid accounts, <br /> including assignment to collection agencies, or legal actions against the delinquent <br /> customer. If ERMU believes a customer is insolvent, is in financial difficulty or <br /> considering bankruptcy, ERMU may take appropriate action to secure payment of <br /> previous and present charges for services. Such action may include obtaining an <br /> adequate security deposit, collecting payment on a weekly basis or other such actions <br /> as may be deemed necessary and reasonable under the circumstances. <br /> B)ERMU may provide a list of unpaid fees, charges and costs charged to a property and <br /> unpaid for 30 days after the due date to the City Clerk with a request that the unpaid <br /> amounts be certified by the City Clerk to the County for collection with real estate <br /> taxes, as authorized by Minnesota Statutes and the City of Elk River Code of <br /> Ordinances. <br /> Adopted November 12, 2002 <br /> Revised July 13, 2010 <br /> Revised October 8, 2013 <br /> Revised June 14, 2016 <br /> 40 <br />