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Duckor ~ Associates <br /> <br />ee · <br />· <br /> <br />Customer Service and Siting/Expansion Process Plan <br />Ci~ of Elk River <br /> August 2000 <br /> <br />Conduct 1 (two-three hour) meeting wifl~ Working Team to complete Phase I <br />includingi <br /> <br />' Develop team principles, clear roles and responsibilities and milestones <br /> <br />· Review overview of current Customer Service and Location Site/Expansion <br /> Process <br /> <br />· Review client requirements and key customer drivers from the Strategic <br /> Industrial Marketing Plan <br /> <br />· Identify the strengths, weaknesses, opportunities and challenges with the Ci~ <br /> of Elk River's delivery of siting/expansion services <br /> <br />Duckor & Associates, Inc. <br />A BluePrint For Your Success...Today and Tomorrow <br /> <br />4 <br /> <br /> <br />