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Duckor cO Associates <br /> <br />Customer Service and Siting/Expansion Process Plan <br /> Ci~ of ELk River <br /> August 2000 <br /> <br />Customer Service and Location Site/Expansion Process and Map., <br />Development - Phase II <br />Timeframe: TBD depending on interview schedule and Working Team's availability <br /> <br />Worldng Team members will develop Customer Service and Location <br />Site/Expansion Process description and Map including all appropriate <br />departments (Building, Economic Development, Engineering, Finance and <br />Planning) and identify, the following: <br /> · Map how the work flows among people and departments <br /> · Work inputs (Circles) <br /> · Key work activities (Rectangles) <br /> · Decision making points (Diamonds) <br /> · Delay points (Circles) <br /> · Inspection or approval points (Triangles) <br /> · Transferring activities (Arrows) <br /> · Outputs (Circles, rectangles or other symbols) <br /> · Key functions <br /> · Responsible department per function <br /> <br /> Working Team members will present their respective department's process and <br /> map <br /> <br />· Define the ideal process from the customer's point of view <br /> <br />· Determine ff ideal process is feasible <br /> <br />Identify Challenges & Risks · Identify dependencies or limitations <br /> · Identify any Legal or Regulatory issues <br /> <br />· Determine Success Measurements <br /> · Develop customer performance and satisfaction metrics <br /> <br />Duckor & Associates, Inc. <br />A BluePrint For Your Success...Today and Tomorrow <br /> <br /> <br />