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Duckor ~ Associates <br /> <br />Customer Service and Siting/Expansion Process Plan <br />City of ELk River <br /> August 2000 <br /> <br />· tel <br /> <br />Information Gathering & Analysis -Phase I <br />Timeframe: TBD depending on Working Team's availability <br /> <br />· Review City of Elk River's various department plans and other pertinent work to <br /> date <br /> <br />Prioritize key processes <br /> <br />Identify who is primarily responsible for each process <br /> <br />Address the following questions: <br /> · What is the primary source of customer complaints? Which process is <br /> responsible? <br /> · Which process consumes the greatest amount of employee time and city's <br /> cost? <br /> <br /> · Which process will become more important in the future? <br /> · Which processes are most important in support of the primary ~vork <br /> processes? <br /> · Which process do we have the most kno~vledge about? <br /> <br />Identify customer requirements and key customer drivers from the Working <br />Team's lmowledge and understanding <br /> <br />Interview each department head (Working Team) prior to Working Team <br />meetings <br /> <br />Duckov & Associates, Inc. <br />A BluePrint For Your Success...Today and Tomorrow <br /> <br /> <br />