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Duckor ~ Associates <br /> <br />Customer Service and Siting/Expansion Process Plan <br />City of Elk River <br /> August 2000 <br /> <br />Duckor 8k Associates, Inc. will <br />1. Provide project leadership <br />2. Provide process and plan format <br />3. Conduct interviews and.attend key meetings <br />4. Direct Working Team <br />5. Critique process maps and work flow descriptions <br />6. Prepare for, lead and facilitate all meetings <br />7. Write the plan, and <br />8. Present plan to the City Council <br /> <br />Methodology <br />· Collect, analyze and assess pertinent City of Elk River information which builds <br /> on the Strategic Industrial Marketing Plan <br />· Interxsew select employees <br />· Attend Site Plan Review Committee meeting <br />· Conduct planning/working sessions with Working Team <br />· Conduct on-going discussions with City Administrator, and <br />· Present findings and plan <br /> <br />Duckor & Associates, Inc. <br />A BluePrint For Your Success...Today and Tomorrow <br /> <br /> <br />