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Duckor 4~ Associates <br /> <br />Customer Service and Siting/Expansion Process Plan <br />City of Elk River <br /> August 2000 <br /> <br />Purpose <br /> <br />To develop a Customer Service and Siting/Expansion Process Plan including a multi- <br />departmental Location Site/Expansion Process for the City of Elk River which <br />· Articulates clear roles and responsibilities for all city employees and parties <br />° Oudines a seamless process <br />· Identifies critical hand-offs <br />° Improves customer service <br />· Enhances team work and matrix management, and ~ <br />° Provides a communication strategy for all departments involved. <br /> <br />Approach and Scope of Work <br /> <br />Meeting your objectives requires a collaborative, integrated, and dedicated team <br />working toward a common purpose. An important feature of Duckor & Associates <br />Inc. approach is the involvement of the City of Elk River Administrator and the <br />following city departments: Building, Economic Development, Engineering, Finance <br />and Planning. This method ensures a clearer understanding of your objectives and <br />timely access to needed information, and also positions you to implement the <br />strategies developed. In other words, the Customer Service and Siting/Expansion <br />Process Plan is totally owned by you, the City of Elk River. <br /> <br />City of Elk River staff will <br /> 1. Provide City of Elk River's information <br />2. Select Working Team <br />3. Select interviewees (employees) and schedule interviews <br />4. Develop process maps and work flow descriptions for all departments prior to <br /> Working Team Meetings <br />5. Arrange meetings, provide meeting space and take meeting notes <br />6. Provide working space for consultant and administrative support, if needed <br /> <br />Duckor & Associates, Inc. <br />A BluePrint For Your Success...Today and Tomorrow <br /> <br /> <br />