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• VQnday, June 21
<br /> /de Forums Go to www.APPAnetgry fdhZpddatgd conference information and to register.
<br /> 3-4 p.m. f
<br /> Strategic Planning for Utility Boards Power Supply: Is There a Bankruptcy,
<br /> Setting the organization's direction is a primary responsibility of pub- or Someone Else's, In Your Future?
<br /> lic power policymakers.The process and steps boards and city coun- A number of public power utilities have discovered a new corollary
<br /> cis use to focus on the future direction of theft utility and lay out a to the Law of Unforeseen Consequences: the bankruptcy or financial
<br /> road map and milestones for achieving that future will be presented. distress of a major supplier, customer or business partner that will
<br /> Facilitator:John McClure, Chief of Governmental Affairs&Strategic become your problem too. Learn about strategies for avoiding and
<br /> Planning, Nebraska Public Power District, Columbus, Neb. managing such risks.
<br /> Facilitator:Bill Gallagher, General Manager, Vermont Public Power
<br /> Using Best Practices and Performance Measures Supply Authority Waterbury Center, Vt.
<br /> to Achieve Customer Service Goals
<br /> When utilities that excel in customer service share their successes, How We're Cutting Benefit Costs
<br /> others learn valuable lessons in improving service delivery. Hear how Without Cutting Benefits
<br /> utilities gather information on best practices and measurement tools Health insurance costs are escalating, and many organizations are
<br /> and put them to use in day-to-day operations. faced with either limiting their heath insurance programs or requiring
<br /> Facilitator:Joan Walters, Deputy Superintendent for Customer their employees to pay more.Attend this session to learn how
<br /> Service, Seattle City Light, Seattle, Wash municipal utilities can gain economies of scale to negotiate more
<br /> favorable health insurance rates and coverage by working together.
<br /> How We Quantify and Communicate Our Facilitator Roger Fontes, General Manager& CEO, Florida Municipal
<br /> Environmental Commitment to the Community Power Agency, Orlando, Fla
<br /> No electric utility can escape the environmental issues raised by
<br /> generating,transmitting, and distributing electricity, from air and Distribution Efficiency:
<br /> water pollution, to health concerns, to noise, to aesthetics. Learn A Program That Benefits Both Sides of the Meter
<br /> how to communicate with your consumers about environmental risks Public power utilities take electricity from the transmission grid and
<br /> and measure how your efforts to address environmental concerns deliver the electrons to the end-use customer.Although this service
<br /> are helping your community. may appear basic, many utilities have innovative programs to help
<br /> Facilitators:Milton Lee, General Manager& CEO, City Public Service, the distribution system operate efficiently.This session offers atten-
<br /> dees Antonio, Texas and Sandy Novick, General Manager, Lansing Board lees a forum to discuss technology improvements that increase effi-
<br /> ofWater&Light, Lansing, Mich, ciency on both sides of the meter.
<br /> Facilitator:Robert Fletcher, Principal Planning Engineer, Snohomish
<br /> State Legislative Challenges to Community Broadband County POD, Everett, Wash.
<br /> Incumbent telephone and cable TV companies continue to lobby for
<br /> state and local legislation that would erect barriers to entry for pub- Key Accounts:
<br /> Lc power utilities.This session features case studies on the legisla- Services That Are Popular with Large Customers
<br /> tion initiatives that were introduced in Wisconsin and Pennsylvania. Helping large customers control costs and understand reliability
<br /> Facilitators:Dave Bentorado, Executive Director Municipal Electric issues are important aspects of a key accounts program. Learn how
<br /> Utilities of Wisconsin, Sun Prairie, Wis.and Jaymes Vettraino, utilities are using interval metering and load management informa-
<br /> Manager, Borough of Kutztown, Kutztown, Pa. tion, rate analysis, infrared equipment testing and other services and
<br /> incentives to help key customers improve their operations.
<br /> Facilitator. Paula DiFonzo, Chief Executive Officer, New Braunfels
<br /> Utilities, New Braunfels, Texas
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