5.2 ERMUSR 03-09-2004 - Laserfiche WebLink

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CUSTOMER NOTICE OF PLANNED SERVICE INTERRUPTIONS Reference: Minnesota Rules, part 7826.0800 Elk River Municipal Utilities shall give customers the most effective actual notice possible of any planned service interruption expected to last longer than 20 minutes. For any planned interruption expected to exceed four (4) hours, the utility shall provide, if feasible, door-to-door household visits 12 to 72 hours before the interruption. Planned service interruptions will be scheduled at times to minimize the inconvenience to customers. METER READING FREQUENCY Reference: Minnesota Rules, part 7826.0900 Elk River Municipal Utilities shall attempt to read all of its meters monthly. REPLACING MALFUNCTIONING METERS Reference: Minnesota Rules, part 7826.1000 The utility shall replace a malfunctioning meter within ten calendar days of receiving a report from a customer questioning its accuracy or within ten calendar days of learning in some other way that it may be inaccurate. A meter testing fee may be applied per local utility rules and regulations. KEEPING SERVICE CALLS Reference: Minnesota Rules, part 7826.1100 The utility shall keep service call appointments and shall provide as much notice as possible when an appointment cannot be kept. A service call appointment is kept if the worker arrives within a four-hour period set by the utility and clearly communicated to the customer. CALL RESPONSE TIME Reference: Minnesota Rules, part 7826.1200 Calls to the office during regular business hours shall be answered within four rings. After hours emergency calls will be answered by 763-241-3796 or if there is no answer, call Sherburne County Dispatch at 763-241-2540 and have them page the Elk River Municipal Utilities on-call personnel.