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4. Entering into a business transaction when it involves using <br />confidential information gained in the course of volunteering; <br />and <br />5. Conducting personal business while volunteering. <br />A copy of this ordinance in full is available from the human resource representative. <br />Emergency Closing Procedure <br />It is the city's policy to continue to provide appropriate service levels during periods <br />of inclement weather or other emergencies. If a State of Emergency is declared, you <br />may use your own discretion whether you wish to remain engaged in the volunteer <br />program during the State of Emergency. <br />Government Data Practices Act <br />The city is subject to the Minnesota Government Data Practices Act. Under the law, <br />all data is public unless classified as non-public. <br />If you receive a request for public data, immediately forward the request to your <br />program supervisor or the city administrator. <br />Handling Residents' Feedback <br />Resident feedback provides an opportunity to identify and respond to local <br />concerns. How complaints are handled determines the level of confidence and <br />respect the public holds for its municipal government. <br />Always be polite, listen and document the resident's concerns. Allow the resident to <br />fully explain his/her concerns before asking fox clarification or providing an <br />explanation. Do not argue with the complainant even if s/he is angry, unreasonable, <br />or insulting toward you and/or the city. Politely transfer the call to your program <br />supervisor if the conversation becomes argumentative or foul language is used. <br />When you receive a complaint, it is very important to follow through properly. This <br />can be accomplished by doing the following: <br />- Receive and record information pertinent to the complaint. <br />- Report the complaint to your program supervisor. <br />- Follow up to see what action has been taken to correct the <br />problem. <br />Keeping Commitments and Attendance <br />It is essential that you report for service when you have made a commitment to do <br />so. A successful volunteer program requires both the city and the volunteer to meet <br />their agreed upon obligations. Failure to attend may result in the revocation of your <br />participation in volunteer activities. You may be required to record and report your <br />volunteer service hours. <br />