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2025 GENERAL MANAGER EVALUATION REWRITE <br />Commitment to Customer Service <br />1. Demonstrates diplomacy, respect, and care in all interactions with customers. <br />2. Provides timely and appropriate responses to customer complaints while maintaining <br />strong, positive relationships. <br />3. Views complaints as opportunities for constructive problem -solving and handles <br />criticism with composure. <br />4. Comments <br />Communications <br />5. Communicates thoughts and expectations through effective written, verbal, and non- <br />verbal communication. <br />6. Shares accurate, timely information while respecting confidentiality and privacy of <br />others. <br />7. Demonstrates active listening skills and is receptive to feedback and differing opinions. <br />8. Comments <br />Behavioral Expectations <br />9. Takes initiative to identify issues and exhibits flexibility when responding to changing <br />conditions or priorities. <br />10. Respects staff and stakeholders in resolving conflicts constructively. <br />11. Fosters collaborative relationships with staff and stakeholders to create an environment <br />of continuous learning and innovation. <br />12. Comments: <br />Personnel Administration <br />13. Supports leadership in accomplishing strategic goals while effectively performing daily <br />supervisory duties, including staff meetings, reviews, and feedback. <br />14. Addresses personnel issues and responds with thoughtful, timely decisions when <br />disciplinary action is required. <br />15. Recognizes and encourages positive employee actions and behaviors. <br />16. Comments: <br />Management <br />17. Delegates responsibility and authorization in accordance with staff capabilities, <br />knowledge, and talents, making effective use of money, material, and human capital. <br />18. Understands issues affecting the utility at both broad and specific levels and <br />communicates those issues effectively to staff and stakeholders. <br />19. Complies with statutes, rules, regulations, and policy requirements. <br />20. Comments: <br />59 <br />