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2025 GENERAL MANAGER EVALUATION REWRITE PROCESS <br />Commitment to Customer Service <br />Q2: Shows diplomacy, respect and sensitivity in dealing with citizens and customers <br />Q3: Demonstrates care and concern about the quality of service to citizens and customers <br />Q4: Responds to citizens and customers in a timely and appropriate manner <br />Q5: Maintains good working relationship with citizens and customers <br />Q6: Views complaints as an opportunity to creatively solve issues and responds with composure <br />to criticism and/or complaints <br />Q7: Comments <br />Commitment to Customer Service Rewrite: <br />1. Demonstrates diplomacy, respect, and care in all interactions with customers. <br />2. Provides timely and appropriate responses to customer complaints while maintaining <br />strong, positive relationships. <br />3. Views complaints as opportunities for constructive problem -solving and handles <br />criticism with composure. <br />4. Comments <br />Communications <br />Q8: Communicates appropriately in spoken and written word <br />Q9: Demonstrates good listening skills <br />Q10: Shares information accurately and in a timely manner <br />Q11: Respects confidentiality and privacy of others <br />Q12: Is receptive to feedback and other opinions <br />Q13: Communicates expectations to others effectively <br />Q14: Comments <br />Communications Rewrite: <br />S. Communicates thoughts and expectations through effective written, verbal, and non- <br />verbal communication. <br />6. Shares accurate, timely information while respecting confidentiality and privacy of <br />others. <br />7. Demonstrates active listening skills and is receptive to feedback and differing <br />opinions. <br />8. Comments <br />55 <br />