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�i <br />Elk River --�- <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Customer Service Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />December 13, 2022 <br />4.3 <br />SUBJECT: <br />Customer Deposits Policy <br />ACTION REQUESTED: <br />Approve the revised G.4j3 Customer Deposits Policy <br />BACKGROUND/DISCUSSION: <br />The Customer Deposits policy was created to minimize the exposure of bad debt expense for <br />ERMU and its ratepayers, which helps keep rates from unfairly increasing for those customers <br />who do pay their bills, customer accounts may be subject to a deposit. <br />Within the policy it states that, "...existing customers who have been disconnected by ERMU for <br />non-payment of amounts due shall be required to submit a deposit in addition to all amounts <br />owed before service will be reconnected." <br />The proposed revision to the policy will also require that a previous customer who had their <br />account sent to collections by ERMU submit a deposit before services will be connected. This is <br />the current practice, and we are asking for this update to ensure full transparency with our <br />customers. <br />ATTACHMENTS: <br />• Revised Policy — G.4j3 — Customer Deposits <br />Page 1 of 1 <br />50 <br />