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Elk River L <br /> Municipal Utilities UTILITIES COMMISSION MEETING <br /> TO: FROM: <br /> ERMU Commission Michelle Canterbury— Executive Administrative Manager <br /> MEETING DATE: AGENDA ITEM NUMBER: <br /> October 8, 2019 6.1g <br /> SUBJECT: <br /> Staff Update <br /> ACTION REQUESTED: <br /> None <br /> DISCUSSION: <br /> • The 2019 Customer Service Survey is the October bill insert. In addition, paperless <br /> customers will be emailed a link to the electronic version of the survey for submission <br /> online.The data from the survey will be used for self-evaluation, and then quantified for <br /> the customer satisfaction section of the Performance Metrics and Incentive <br /> Compensation Policy Score Card. Attached is a copy of the bill insert. <br /> • October social media posts will feature a variety of topics including: wireless phone <br /> charging, Public Power Week, Customer Service Week, Cold Weather Rule, energy saver <br /> kits, and customer service survey. We will also be recognizing a commercial energy <br /> efficiency rebate recipient, the designation of Smart Energy Provider, and introducing <br /> ERMU's newest employee. <br /> • One of the resources we use for content and communications with our customers is <br /> Questline. As a member of Questline, ERMU's communications department has the <br /> ability to share energy engaging articles, interactive infographics, and videos through <br /> our social media platforms. Another avenue to receive this great information is through <br /> ERMU's monthly Connector e-communication which is available to our residential and <br /> commercial customers. For a sneak peak, we've included a link to the most current <br /> issue. We encourage our commission members to sign up for the Connector electronic <br /> newsletter if you haven't already. <br /> • As part of the forecasted 2020 initiative to completely overhaul the ERMU website, a <br /> Request for Proposal (RFP) for the website redesign went out September 16. Proposals <br /> are due October 11. The cost for the website redesign will be included as a line item in <br /> the 2020 budget. <br /> ATTACHMENTS: <br /> • Bill Insert—2019 Customer Service Survey <br /> • Link—The Connector E-Communication <br /> Page 1 of 1 <br /> 270 <br />