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/i <br /> Elk River <br /> CUSTOMER SERVICE <br /> Municipal Utilities SURVEY 2019 <br /> OUR We want to hear from you! <br /> MISSION <br /> To provide our customers Please help all of us at Elk River Municipal Utilities(ERMU)be the best we can be in providing our <br /> with safe,reliable,cost- customers with exceptional services.As part of our ongoing evaluation of ourselves,we ask that <br /> effective and quality you provide feedback on the questions below.The completed survey can be returned in the same <br /> long-term electric and envelope with your next payment, or visit our website at www.ermumn.com to complete the <br /> water utility services.To survey online.At ERMU our vision is to provide exceptional services and value to those we serve. <br /> Thank you for allowing us the opportunity to serve you! <br /> communicate and educate <br /> our customers in the use <br /> of utility services, programs, 1. How respectful is ERMU staff? <br /> policies,and future plans. Not respectful Somewhat respectful Respectful Extremely respectful <br /> These products and <br /> services will be provided 2. How well does ERMU communicate with you? <br /> in an environmentally Not well Somewhat well Well Extremely well <br /> and financially <br /> responsible manner. 3. Do you think ERMU staff is knowledgeable about its programs and services? <br /> Not knowledgeable Somewhat knowledgeable Knowledgeable Extremely knowledgeable <br /> 4. Do you feel ERMU is innovative in providing services? <br /> OUR i.e.Newsletters,Online Account Management,Payment Options,etc. <br /> VISION Not innovative Somewhat innovative Innovative Extremely innovative <br /> Provide exceptional services <br /> 5. How would you rate our online billing system? <br /> and value to those we serve. <br /> Not satisfied Somewhat satisfied Satisfied Extremely satisfied N/A <br /> 6. How would you rate our after-hours call service? <br /> OUR Not satisfied Somewhat satisfied Satisfied Extremely satisfied N/A <br /> VALUES <br /> 7. Does ERMU respond to your needs in a timely manner? <br /> OINTEGRITY Not timely Somewhat timely Timely Extremely timely <br /> 0 QUALITY 8.What comments or questions do you have? <br /> COMMUNICATION Please provide contact information if you would like us to contact you. <br /> 0 SAFETY <br /> 0 COMPETITIVE <br /> ERMUMN.COM I 763.441.2020 I 13069 ORONO PARKWAY I PO BOX 430 I ELK RIVER, MN 55330-0430 <br />